Understanding 'Jaycustomers': The causes and dynamics of difficult customer behaviour
The complete article "Understanding 'Jaycustomers': The causes and dynamics of difficult customer behaviour" is a chapter of the Book "72. GfA-Frühjahrskongress 2026, Kassel - Menschengerechte Arbeitsgestaltung".
Bibliographic information
Title: Understanding 'Jaycustomers': The causes and dynamics of difficult customer behaviour.
in: 72. GfA-Frühjahrskongress 2026, Kassel - Menschengerechte Arbeitsgestaltung GfA-Press, 2026. pages: 803-808