Inclusion opportunities, exclusion risks and task changes for peoples with disabilities as a consequence of use of software tools and digital technologies on the example of cooperative and simple tasks

  • Project number: F 2535
  • Institution: Federal Institute for Occupational Safety and Health (BAuA)
  • Status: Completed Project

Description:

The project examined the opportunities and risks of digital technologies for the vocational inclusion of people with disabilities. A comprehensive scoping review identified significant research gaps, particularly the scarcity of studies conducted in real-world work environments. The findings highlighted that successful inclusion depends not only on technical aspects but also on the broader work environment, including the roles of supervisors and colleagues.

Additional studies on the accessibility of digital technologies for people with visual impairments and blindness revealed that non-accessible systems not only complicate work tasks but can also lead to psychosomatic stress. These results were corroborated by a focus group study involving 18 groups with approximately 80 participants with disabilities, who reported experienced barriers in using digital technologies. Participants emphasized additional time burdens, insufficient support, and the frequent need to rely on workarounds when technologies are inaccessible or when standard work equipment is incompatible with assistive technologies.

As part of the project, a field study was conducted in a sheltered workshop for people with disabilities, focusing on employees with cognitive and developmental impairments. Participants received training in the use of an AI-based chatbot platform and successfully developed chatbots tailored to their specific workplace needs. The study demonstrated that, with appropriate training and sufficient support, employees not only acquired new skills but were also able to take on a wider range of tasks. This process additionally enhanced their social skills and motivation.

Overall, the findings across all studies indicate that while technological innovations offer substantial opportunities for inclusion, their effective implementation requires additional measures. Accessible technologies should be recognized as a key component of occupational safety. Furthermore, targeted training programs and a supportive work environment are essential to ensuring the participation of employees with disabilities.

Publications

A Study on Chatbot Development Using No-Code Platforms by People with Disabilities for Their Peers at a Sheltered Workshop

Publishing year: 2025

Suchergebnis_Format Essay

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Artificial intelligence in work design: unlocking inclusion and overcoming barriers

Publishing year: 2025

Suchergebnis_Format Essay

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Inclusive work environments for people with disabilities: the significance of personas for differential work design

Publishing year: 2025

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Inklusives Softwaredesign für menschengerechte Arbeitsgestaltung: Untersuchung von No-Code-Plattformen und Chatbots in Werkstätten für behinderte Menschen

Publishing year: 2025

Suchergebnis_Format Essay

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The accessibility of digital technologies for people with visual impairment and blindness: a scoping review

Publishing year: 2024

Suchergebnis_Format Essay

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Barrierefreiheit digitaler Arbeitswelten am Beispiel von Webkonferenztools

Publishing year: 2023

Suchergebnis_Format Essay

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Scoping Review Protocol of Technological Interventions for Vocational Inclusion of Individuals with Disabilities

Publishing year: 2022

Suchergebnis_Format Essay

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Further Information

Contact

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