A potential analysis
As digital technologies continue to evolve, they will become increasingly used in diverse work areas. Occupational groups and segments differ in the extent to which digital technologies are already in use and how much they will change as a result of the introduction over the next few years. In particular, it is unclear how service work will be shaped in the future.
Systematic research of digital technologies as a resource for work design is still in its infancy, especially in the area of service work. There is a great opportunity to identify suitable digital technologies for various service tasks in order to enable good work design and thus maintain employability.
The aim of the project is therefore an analysis of the potential of digital technologies as a resource for the design of safe and healthy service work.
Unit 2.3 "Human Factors, Ergonomics"