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Elevator use and room entry for robots involving human assistance (FRAME) - Human-centered interaction concepts in occupational settings (MIkA)

Project number: F 2434 Institution: Federal Institute for Occupational Safety and Health (BAuA) Status: Ongoing Project Planned end: 2020-06-30


Despite increasing automation, service and assistance robots still depend on human support for partial tasks. FRAME examines this form of human-robot interaction taking the example of door opening and elevator use, which is still one of the main obstacles to the application of mobile service and assistance robots. The project addresses this problem by human assistance: The robots ask humans for help. This leads to the following questions regarding the design and impact of human-robot interaction on work processes, which is addressed by the Federal Institute for Occupational Safety and Health (Bundesanstalt für Arbeitsschutz und Arbeitsmedizin, BAuA):

  • How should the dialogues and the user interface be designed in order to facilitate efficient and effective interactions?
  • How can the dialogues and user interfaces motivate potential human supporters to help (persuasion)?
  • How do organizational and work-related conditions change due to robots and assistance?
  • Which legal framework conditions must be taken into account and how can risk and safety of the interaction with robots be assessed?

The concepts to be developed are based on verbal and non-verbal interaction principles which should be easy to understand so that they can be applied to scenarios with very heterogeneous user groups (with regard to sociodemographic factors such as age, gender, education or cultural background). To this end, design recommendations and concepts for demonstrators are developed in very different application environments with different user groups.

BAuA supports the collection of requirements with regard to user context and user groups. For this purpose, quality criteria and benchmarks have to be met in relation to a number of relevant assessment dimensions, such as satisfaction, usability, and aspects of technology acceptance (perceived utility and ease of use), as well as stress and affective measures. From these requirements specific concepts for the design are derived. The dimensions are tested empirically using iterative and human-centred methods. The results help to further develop the demonstrator.

This research and development project is funded by the German Federal Ministry of Education and Research (BMBF) and managed by the Project Management Agency VDI/VDE Innovation + Technik GmbH (funding number: 16SV7834).


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