Work interruptions and multitasking
In the last decades the complexity of work was increasing. Employees have to deal with a big amount of information coming from several channels. This circumstance results in an increasing rate of work interruptions and multitasking demands. The present report gives an overview of multitasking and interruption research in several scientific disciplines. It compares both concepts and discusses them in relation to age. Possible measures of multitasking, interruptions and related constructs are presented. The last chapter establishes a relationship between stress and both concepts. At first, different stress theories are introduced, followed by empirical evidence for consequences of multitasking and interruption. Finally a model is presented, which attempts to visualize the most important factors that influence the experience of stress related to multitasking and interruptions.
Please download the complete report "Work interruptions and multitasking" (in German only).
Work interruptions and multitasking. A comprehensive overview of theories and empiricism under particular consideration of age differences
1. edition. Dortmund: Bundesanstalt für Arbeitsschutz und Arbeitsmedizin 2010.
ISBN: 978-3-88261-122-9, 95 pages, Project number: F 2220, Papier, PDF-Datei
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